PRIVACY STATEMENT

Confidential information is only shared with people in the practice care team and with other health care professionals who are directly involved with the case.
There are instances where confidential patient data is needed for research, audits for future health care provision or for teaching and training purposes.
We only ever provide this information where there is a direct medical need for it. Any details that could identify the individual patient are removed as a matter of course unless you have given your written permission for this information to be used.

FEEDBACK

Springlands Health endeavour to practice holistic, family-centred medicine whilst following the latest guidance on good medical practice and keeping up to date with ongoing changes in the health environment.
Should a problem arise, we make every effort to ensure a swift response and provide a solution. If you are not happy with any aspect of your care, we encourage you in the first instance to mention it to the doctor or member of staff concerned so they can correct the problem.
If, however, you are still unhappy please put your complaint in writing and address it to the Practice Management team. Your complaint will then be fully investigated, and we will get back to you as soon as we can.
Please note that if you have any suggestions for improvements to our service just put your ideas in writing and again address it to the Practice Management team. Please click here for our contact details.